These terms apply when you book a cleaning service with Perfect Clean Sydney. Questions? Call or email us and we’ll be happy to go over them.
A labour hour is 1 hour of work by 1 professional, so 2 professionals working 1 hour equals 2 labour hours. Hourly jobs have a 2 labour hour minimum, which may include loading and unloading supplies.
Prices are based on time averages and the number of bedrooms and bathrooms. If cleaning time differs significantly from our maximum time assumption, we will contact you to discuss price or service revisions.
Call us within 24 hours of your clean and describe the issue, with photos of the problem areas. Move-in and move-out cleans have a 7-day grace period. Re-cleans are scheduled within 1–3 days at no extra charge. If you are still unhappy after the re-clean, we will review it and fairly offer a credit or refund.
We provide a 1-hour arrival window, for example 8:00–9:00am, to allow for traffic and parking. If we are running late, we will let you know as soon as possible.
Notify us within 48 hours by email or phone, with a photo and damage estimate. We will try our best to repair or replace the item. Normal wear and tear, age-related deterioration and improper assembly or mounting are excluded.
Cleaners avoid biological hazards such as urine, faeces, syringes, vomit and blood, and will alert you to their presence. We may end a service if the cleaner feels unsafe.
Teams may decline a job or re-evaluate fees if the property needs more cleaning than described. A $50 booking fee applies if a job is declined due to an incorrect description.
We need parking close to your front door. If paid parking is the only option, we will ask for your agreement first and add the cost to your invoice.
Cancel or reschedule at least 24 hours before your clean. A $70 fee may apply to changes made with less notice. Repeated cancellations may result in cancellation of your service.
Please ensure full access, running water and electricity. Pets and minors should be supervised. A $70 fee may apply if the cleaner cannot complete the job due to interruptions.
Pets must be secured during cleans. A $70 fee may apply if cleaners cannot enter due to unsecured pets.
Provide entry instructions and any alarm code if you will not be home. A $70 fee may apply if the cleaner cannot access the property. We cannot accept keys; we recommend a key lockbox.
Visa, Mastercard and Amex are accepted. A hold is placed on your card 2 days before your service, and you are billed the evening after it is completed.
Cleaners do not move or lift heavy items or clean high-reach areas beyond a 2-step ladder. Please move large appliances or furniture before we arrive if you want us to clean behind them.
Perfect Clean Sydney is a digital platform through which screened, independent contract cleaners access work.
Our offices close on NSW public holidays, though most cleaners continue working. We will contact you in advance if your cleaner is taking time off.
We may cancel or reschedule for severe weather or unforeseen events such as accidents, traffic or emergencies, and are not liable for any outcome.
We may refuse or end a service if cleaners feel unsafe, cannot finish within the maximum time, or the property or job differs from the description.
